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If the transaction has been denied for any reason, your credit card or debit card will not be debited, however your bank (not our bank or our credit card processor) may have set funds aside during the authorization request. Banks will release an authorization between 3 and 30 business days or upon debit of your credit card or debit card. 

Our apologies for this inconvenience but absolutely nothing Gotobus can do to prevent it. Customer who feel their funds are being held too long should contact the bank that issued their card. The phone number is generally located on the back of the card.