Cancellation and Refund - Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. All the tickets are non-refundable. Duplicate bookings are non-refundable as those seats will have been removed from sales inventory.  We offer eTicket rescheduling if passengers change the original travel plan.

Schedules - Every effort will be made to operate according to published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.

Reschedule - Please visit Reschedule Bus Ticket. Please note some services cannot be rescheduled. Please refer to the policy on eTicket.