Cancellations and cancellation fees

If cancellation is received by Cosmos more than 45 days prior to commencement of services, your deposit will be retained. For individual reservations, the following per person cancellation fees apply. (For group reservations, refer to the Group Policy Booklet.)

45-22 days prior to commencement of services:
20% of total price

21-8 days prior to commencement of services:
30% of total price

7-1 days prior to commencement of services:
50% of total price

On departure day and later:
100% of total price.

Cancellation fees may also apply to any additional services, including accommodations, Independently suppled services and optional excursions, reserved prior to, during and after the tour.

If flight changes, including flight cancellations, are requested, revision fees or airline cancellation fees will apply. If an air-inclusive vacation is canceled after air tickets have been issued, refunds will be processed after air tickets are returned to Cosmos.

Cosmos reserves the right to cancel or re-schedule any vacation departure. If cancellation is made prior to departure, the only responsibility of Cosmos will be to refund to the passenger the amount we have received for the reservation. We will try to re-book the same vacation with a different departure date, or a similar vacation. Where Cosmos has confirmed flights, we will try to confirm air seats for the selected new dates, subject to availability. Cosmos cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Cosmos.

Revision fees

A fee of $30 per transaction will be charged for any alteration or revision made to a reservation. Airline penalties may also apply. A change of traveler name, vacation date or vacation itinerary within 45 days of commencement of services will be treated as a cancellation and new reservation; standard cancellation fees apply.

Participation

For the benefit of everyone on your vacation, Cosmos reserves the right to accept or reject any person as a vacation participant, and to remove any participant whose conduct is deemed incompatible with the interests of the other participants.

Travelers who need special assistance

You must report any disability requiring special attention to Cosmos at the time the reservation is made. Cosmos will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Be aware that outside the U.S. the Americans with Disabilities Act is not applicable and facilities for disabled individuals are limited. Most transportation services, including the touring motorcoach, are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance. Motorized scooters are unsuitable for vacations outside the United States.

Young travelers

Travelers who are less than 18 years old on the departure date must be accompanied by an adult; they receive a 10% discount on the land price. We do not accept children who are less than eight years old. Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements.

Smoking

Smoking is not allowed on transportation that is exclusively provided by Cosmos. Smoking is not allowed in "guaranteed share" hotel rooms.

Price Guarantee

All vacation prices are based on rates (including foreign exchange rates) known at the time of printing and expected to be in effect at the time of departure. Prices are subject to increase without notice if such rates change prior to departure. The current price will be confirmed at the time of reservation. However, once Cosmos has received your deposit for any vacation departing in 2005, that land price is guaranteed, and any subsequent land cost increases are at our expense, not including surcharges and any government tax increases. Airfares included as part of air-inclusive vacation prices are guaranteed when we receive confirmation of air itinerary and full payment. Vacation prices are per person, based on double occupancy. Single room supplements and triple room reductions are listed where applicable.

Visas & Passports

For vacations requiring visas for U.S. citizens, detailed visa information will be mailed or faxed. You are responsible for obtaining all visas and entry documents, and for meeting all health and other requirements and any documents required by laws, regulations, orders and/or requirements of the countries to be visited. Multiple-entry visas are required for some vacations. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip.

Accommodations

The accommodations listed in this brochure are intended to be used on all departures; however, if a change becomes necessary for any reason, the accommodations substituted will be equivalent in standard to those shown. Every effort is made to reserve only twin-bedded rooms. It may occasionally happen that an accommodation provides some double-bedded rooms instead. These rooms will be allocated to couples.

Please note that accommodation check-in times vary worldwide.

Private bath and single rooms

In exceptional cases where private bath or single rooms as reserved by us are not available, refunds will be made by the tour director or local host. Claims made in this respect cannot be accepted after the vacation is completed.

Baggage allowance

Porterage for one suitcase is included in the vacation price. Due to limited coach capacity, this single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 60 lbs (27kg). A charge of US$3 per traveling day will be collected by the tour director if a second piece of baggage is carried, or if the suitcase exceeds the established dimensions and/or weight. Air carriers are becoming more strict about the size and weight of baggage and carry-on luggage. Please contact your air carrier or travel agent for specific information prior to departure as the size and weight limitations vary from airline to airline and even according to destination, and may also be different from the Cosmos limitations. Cosmos is not responsible for additional fees imposed by air carriers. Regulations within most airports require that travelers handle their own luggage through customs. Carry-on bags should not exceed the dimensions of 17"x14"x8".

For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses. No responsibility is accepted for loss of or damage to baggage or any of the traveler's belongings. Baggage insurance is recommended. See the following page for an all-inclusive Travel Protection Plan.

Travel documents

Travel documents, including any paper air tickets or e-ticket itineraries, are sent by regular ground delivery approximately four weeks prior to departure, provided full payment has been received. A $7.50 charge per reservation is added for two-day delivery in the continental USA, and a $15 charge per reservation is added for documents requested in advance. Please indicate at the time of reservation whether you prefer regular ground delivery or two-day delivery. (Two-day delivery with related charges is required for reservations made within 45 days of commencement of services.)

Not included in the vacation price

Federal Inspection Fees for the U.S. Customs and Immigration; International Air Transportation Tax; agricultural tax; any other taxes; security fee; airport taxes and fees; passports; visas and vaccinations; tips to your tour director, tour driver, local city guides; gratuities on ferries, trains and cruise ships; laundry; telephone; mini bar; alcohol, beverages and food not on the regular table d'h魌e menu (these extra items will be billed to you before leaving the hotel or restaurant); optional excursions; porterage at airports; travel protection; excess baggage fees; all other items of a personal nature.

Refunds

Please note that any request for refunds is subject to the terms and conditions of the brochure; no refund can be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveler.

Service inquiries after the vacation

If after returning from your vacation, you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by Cosmos, Traveler Services, Group Voyagers Inc. (see address right), within 60 days of the tour completion date. This will enable Cosmos to make a timely investigation.

Holidays

During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered whenever possible.

Safety

Please be aware that during your participation in vacations operated by Cosmos, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Cosmos will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Cosmos will use its best efforts to ensure that adequate measures are taken.

Responsibility

Group Voyagers Inc., d/b/a Cosmos, 5301 S. Federal Circle, Littleton, CO 80123-8934 (hereinafter referred to as "the Company") is responsible to you in making arrangements for the vacation services offered in this brochure, including transportation, sightseeing, and accommodations.

The carriers, accommodations, and other suppliers providing services are independent contractors and are not agents, employees, or servants of, or joint venturers with, the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the terms and conditions specified by the supplier, and to the laws of the countries in which the services are supplied.

If, after departure, the services included in the vacation cannot be supplied, or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be payable by travelers and any resulting saving will be refunded by the Company to vacation participants.

The Company reserves the right to accept or reject any person as a vacation participant, to expel any participant from the vacation, to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants, and to cancel a vacation at any time.

The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss) or expense occasioned by any act or omission of any supplier providing services, or any insurer or insurance administrator under the Travel Protection Plan, or of any other person.

Any dispute between Vacation Participant and the Company directly or indirectly relating to the Terms and Conditions shall be first submitted to mediation at Denver, Colorado before a mediator mutually agreed to by the parties. If mediation is not successful, either party may demand arbitration of said dispute before the Judicial Arbiter Group or its successor located at 1601 Blake Street, Denver, CO 80202. The prevailing party shall be entitled to an award of costs and reasonable attorney's fees.

No person, other than an authorized representative of the Company, by a document in writing, is authorized to vary, add, or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions.